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Cancellation & Refund policy

iMachines > Cancellation & Refund policy

• Unopened, packed in original form items can be exchanged within 3 days ( based on the
shipping approved delivery date )
• For exchange you can visit our branch in Hoora Bahrain or Olaya in Saudi Arabia, or contact us
to provide you with returned order shipping instructions ( Shipping fees of BD7 or SAR70
applies ).
• Exchange is only for the same invoiced amount or more.
• No exchange on items included on promotions or discounts.
• For cancellation before shipping, paid confirmed order are subject to BD5 or SAR50 charge
back fees processed by our payment agent.
• Returned item shipping cost is customer responsibility.
• All pre-ordered products transactions done online or in store are not eligible for cancellation.
• Credit note is valid for 3 months from issuing date.
• Gift vouchers cannot be refunded or exchanged.
• Refund takes 1 to 14 days through the same payment method (Depending on the card issuer).
• If you receive an incorrect product , immediately contact iMachines and we will send the right
product to you and replace it.
• If for any reason the product your ordered is no longer available, iMachines will contact you to
agree on a replacement device or refund.